I’m talking about B2B brands here. Content creators and B2C brands are different.

Keep that in mind as you read.

You’ve heard it before: "you need a social strategy."

Every marketing blog, conference, and consultant pushes it.

“Be consistent,” they say. “Be authentic. Post every day. Build your following.”

But here’s the thing about that: for most people, most of the time, that effort doesn’t lead to new customers. And it rarely drives meaningful revenue.

Social media is noisy, labor-intensive, and platform behavior changes fast. The stronger argument against making it your default growth engine isn’t a pile of cross-industry ROI averages about how email marketing has an ROI of 2.3 billion per dollar spent and social media is 0.3. It’s opportunity cost: every hour spent feeding a social calendar is an hour you can’t spend somewhere else.

But, I want you know that this post isn’t anti-social media. It’s pro-context. For example, I love using social for mid-funnel or retargeting use cases.

I want to break down what social is truly good at, when it falls short, and what to do instead if you want leads that convert and a marketing engine you can count on.

Let’s start with what we were promised.

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What was social media marketing supposed to be in the first place?

When Facebook business pages first launched, marketers saw a golden opportunity. With them, you could reliably count on free exposure, direct access to followers, and a chance to build a brand voice in public.

It’s hard to imagine it now, but in the late 2000s and early 2010s, social media seemed like the perfect place for low-cost, scalable, and personal business leads. The thinking of the time was that if you could build a loyal following, you could market directly to them.

Well, at least, that was the idea.

But nevertheless, a certain playbook became conventional wisdom. Grow your audience, engage them regularly, and some portion would convert.

And, sure, influencers, meme pages, even DTC startups blew up by riding this wave. It worked well—for a fleeting moment.

Some brands even built multi-million dollar businesses off Instagram alone. It made sense to believe social could be a primary growth engine.

But the window narrowed and algorithms changed. Organic reach shrank as more brands flooded in. And the days of “just post great content and grow” quietly ended.

I’ve found stats that say the average Facebook post reaches only about 2% of followers. On Instagram, it's closer to 4%. I’m not sure how seriously to take those claims given their sourcing, though. Suffice it to say, organic reach varies enormously by platform, account, format, and audience. Look at your own distribution and ask whether it’s enough for the job you expect social to do.

Unless you’re paying to play, few people see your posts. And if they do, they're often not ready to buy.

OK, but what do the numbers actually say about social media marketing?

Here’s where the myth falls apart.

Start with organic reach. If your posts consistently reach too little of the right audience to accomplish the job you gave them, organic social isn’t reliable enough to be the whole lead engine.

Which brings me to ROI. “Social media” is not one channel: LinkedIn ads, organic Facebook, Reddit participation, TikTok creators, and retargeting have completely different economics.

And attribution is a mess, too, which makes it even harder to squeeze money out of social media channels. Even when you can track results, the numbers rarely justify the time.

Privacy changes made parts of paid-social targeting and attribution harder. Judge paid social against your own economics rather than a generic CTR benchmark.

And you have to do all this while still grinding to keep your feed updated and your engagement up. It is tremendously frustrating if social media is not properly positioned as part of a larger plan.

Social media marketing is exhausting.

Social media doesn’t just cost money—it eats time. And unlike a single media buy, that cost often arrives as fragmented labor spread across the week.

All for a channel that may never generate a single qualified lead.

Worse, each individual post rarely offers compounding returns. You post, it makes a splash, and then it just disappears into the mist. Relationships, familiarity, community, and an audience can still compound—but you have to be the one to make sure social media supports you in this endeavor.

A blog post can drive traffic for years. An email list grows in value with each subscriber.

But a reel? It’s gone in hours.

The algorithm buries it, the feed moves on, and you’re back at zero.

But: social media isn’t useless. It’s just misused.

Social media isn’t one thing. Some platforms are primarily entertainment, some are professional networks, some are communities, and many double as search and recommendation engines.

Intent varies enormously. Someone killing time on Instagram is behaving differently from someone researching software on Reddit, networking on LinkedIn, or watching a product review on YouTube.

You might find a brand through a tweet or Instagram post, but you’re unlikely to buy on the spot. And this is especially true for high-consideration products or services.

That’s why positioning matters. Treating social as a sales funnel sets you up for disappointment. Instead, think of it as a trust builder. Proof of life for your business. A way to say: we’re real, we’re active, and we’re paying attention.

In that light, the bar changes. You don’t need to post daily. You don’t need to go viral.

You just need a credible presence, occasional updates, and the right strategy to funnel attention into channels that actually close deals. And that means channels like email, SEO, or sales calls.

Framed this way, social starts to pull its weight.

What is social media used for?

Even with all its flaws, social has a role to play—just not the one most marketers are sold.

First, there’s brand presence. A dormant Instagram or Facebook page makes you look defunct. A few recent posts signal you're alive and operational. It's less about engagement, more about proof of life.

Then there’s top-of-funnel awareness. When you launch a new product, attend a conference, or land press, social amplifies that momentum. It’s quick, visual, and shareable, which is great for short-term bursts of attention.

It also works for community. Niche brands thrive on platforms like Reddit, TikTok, or Instagram, where they can engage directly with passionate groups. If you’re in a hobbyist space or subculture, the right meme or reel can really make people feel seen, even if it doesn’t close the sale.

Finally, there’s virality—rare, but possible. TikTok campaigns, in particular, can spike interest by so much that it can crash websites!

One Dentsu study found TikTok delivered 11.8x short-term ROI, outperforming TV and online video. But these are moonshots, not baselines. (But it should be noted: this was based on modelled attribution across campaigns, so even this should be taken with a grain of salt.)

I think the Moneyball approach to marketing works a lot better—go for on-base percentage, not home runs.

Or put another way: plan for consistency and celebrate virality if it happens to grace you with its presence.

Used smartly, social earns its keep. Just don’t ask it to do the work of email or SEO.

What should I focus on instead of social media?

If you want consistent, compounding results, look elsewhere.

Start with SEO. When people already search for what you sell, search has a structural advantage: it captures existing intent instead of trying to manufacture it in a feed. And a good page can keep earning traffic for years instead of disappearing after a few days.

Then there’s email. Someone who gives you an email address has given you permission to keep the conversation going without depending on a feed algorithm. Even getting an email address means your positioning needs to be on point. Plus, email scales well, builds on itself, and supports multiple funnel stages—from lead nurturing to re-engagement.

Social can still play a role here. It’s fine as an amplifier for you to post your blog, announce your webinar, share case studies, and so on. But don’t confuse that with a funnel. It’s not.

Build assets you control more directly. You don’t control Google, but a useful website, a permissioned audience, first-party data, and durable commercial relationships are less dependent on one feed algorithm.

Social media isn’t dead weight. It just works best in specific situations.

If you’re in B2B, you should know that an estimated 80% of B2B marketers use LinkedIn ads. And it makes sense because LinkedIn a place people go to work, not to be entertained, meaning decision-makers spend time there, read posts, and click links. For high-ticket sales and relationship-based selling, LinkedIn is a goldmine.

For visual DTC products, Instagram and TikTok can hit hard. Brands that sell beauty, gadgets, clothing, or food sometimes live or die by social trends. The TikTok-Dentsu research study I cited a moment ago showed short-term ROI of 11.8x for advertisers. That’s stronger than YouTube or even TV in some bursts.

Local businesses also benefit when they show up in the community. Active Facebook pages, local group shoutouts, and UGC can make a notable difference, even if that only means winning a few new customers a week.

And for niche communities? Social can work like a charm. Whether it’s Reddit threads, Discord servers, or indie Twitter/X circles, engagement is high when the culture fits. Just remember: you’re not scaling a funnel—you’re showing up in the right places.

Used with purpose, social media can deliver. Just don’t expect it to carry the whole weight.

Here’s an example of TikTok generating real revenue.

Sometimes, the stars align.

Nathan Apodaca, better known as @420doggface208, recorded a short TikTok of himself skateboarding to work while drinking Ocean Spray cranberry juice and listening to Fleetwood Mac. It was a vibe and it took off in only the way TikTok videos can.

The video went viral in days—tens of millions of views, national news coverage, and a wave of copycats. Ocean Spray’s sales spiked and they leaned in hard, gifting the creator a truck and featuring him in promotions. All of it happened without a media buy.

This was a masterful play for Ocean Spray. It worked because the brand found an existing video and jumped on it. They fanned flames that were already there.

But here’s the catch: virality is rare, and almost impossible to engineer. Ocean Spray set aside a bit of time to stand out in a lightning storm with a bottle in hand. And they just so happened to catch it this time. We don’t talk about the times they didn’t.

That’s the lesson. Social can work. But betting on it to work every time is wishful thinking.

What should you spend on social media?

Social deserves a budget, but not a blank check.

There is no universal percentage. Start with the job you want social to do, the value of a successful outcome, and the opportunity cost.

For DTC brands, treat social like paid media. Budget for it like you would for Google Ads or influencer partnerships. Track every dollar and ruthlessly test creative. Then kill what's underperforming.

Either way, stop treating social as a must-post-daily treadmill. A few well-placed pieces per month that amplify launches, answer questions, or build trust will do more than a dozen half-hearted posts.

You don’t need to disappear. But you also don’t need to dance on TikTok unless your customers care. Keep social in proportion to what it returns—and reallocate the rest to email, SEO, and assets you control.

Final Thoughts

Social isn’t a scam. But it’s also not the secret weapon marketers pretend it is.

It works. Sometimes. In some industries. For some people.

But for most small businesses, it’s a poor lead source, an unreliable revenue driver, and a yawning time pit that distracts from better options.

You still need a presence and you still need content. But you don’t need to build your entire marketing strategy around social unless the data says it’s working.

Instead, build your list. Invest in content that ranks. Form partnerships. Run ads where you can measure outcomes. Do the boring things that work every week.

Social is a lot like a big cocktail party. It’s a great place to meet a lot of people fast. But the real work happens elsewhere—on your website, in your inbox, or on the phone with someone ready to buy.

Want data-driven marketing for your service business?

Book 30 minutes with me(for free) and let's talk about what's working, what's not, and what to do next.

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